Skip to content

Frequently Asked Questions

Can I configure my solution to run more often?

You can configure Zynk to run however often that you deem necessary through Windows Task Scheduler. For more information regarding scheduling workflows, please refer to Managing Schedules.

Note

While workflows can be scheduled to run at any interval you choose, master data is still set to only run at midnight. If this needs to be changed, contact us on [email protected]

Locked Accounting Periods

The Xero API doesn't allow for transactions to be posted to locked accounting periods. The API will throw the following error when you try to do so:

Failed to upload invoice number INV-0001: The document cannot be edited as it is currently dated before the end of year lock date, currently set at 31-Oct-2023.

You can allow invoices through but it requires of of the following:

  • Change the Document date within Yooz to a date that is in an open accounting period.
  • Remove the lock on the date included on the invoice from within Xero's options. Click here for more information
  • Change the status of the invoice to draft rather than submitted from within the mapping. Contact the solutions team to have this organised for you.

Tracking Categories

If you use tracking categories within your Xero instance, the name needs to match exactly to the dimension set up in Yooz. This is case sensitive. Contact your Yooz Project manager to obtain the exact casing that's used within the Yooz dimensions.