Frequently Asked Questions

This page serves as a guide for commonly reported issues with the Yooz solution. Below are a set of answers and solutions to these issues.

Feel free to contact [email protected] with any questions, queries and issues and our team will advise.

My invoice isn't in my accounting package

Zynk is set up with reporting, so if you are on the reporting list there will be an email sent to you concerning what happened with the invoice when Zynk processed it.

The error message will give you the reason that the invoice didn't process as expected. Make any necessary changes within Yooz and then export it again in order to let Zynk pull down the newest copy.

My master data isn't in Yooz

If you're looking for a supplier that doesn't appear in Yooz, firstly make sure that it exists within your ERP system and that it is set up correctly.

The schedule to synchronise master data is done at midnight once a day. If the supplier has been created within the day it will not synchronise until it reaches the scheduled time.

Failing that, it could be another problem with that supplier itself. To force a synchronisation of that specific data, modify it within your ERP. This could be as simple as adding a character to a notes field. This will flag the modified check within Zynk and if all is working correctly it will pull the next evening.

My invoice isn't showing as paid in Yooz

Zynk can only send up invoice payments for invoices that it has raised in the accounting system. If an invoice has been raised in your ERP, then deleted and re-raised manually Zynk will not send payment information up to Yooz as the invoices are no longer the same.

My solution sent me an error

If your solution sends you an error and you don't know where the issue is coming from feel free to raise a support ticket with the error forwarded on.

No reports come from my solution

When your solution is initially set up, you should be asked for an email for integration reports to go to. If you've never received an integration report please get in touch with the Solutions team at [email protected].

Note

Integration reports are only sent when an error occurs within your instance, if everything is running as intended then you shouldn't receive any reports as standard.

If the error occurs outside of Zynk, such as within the Yooz process - the software will not be able to report on this. In the case of an error within Yooz it should be forwarded to Yooz Support.