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Frequently Asked Questions

Can I configure my solution to run more often?

You can configure Zynk to run however often that you deem necessary through Windows Task Scheduler. For more information regarding scheduling workflows, please refer to Managing Schedules.

Note

While workflows can be scheduled to run at any interval you choose, master data is still set to only run at midnight. If this needs to be changed, contact us on [email protected]

My invoice isn't in Sage 50

There are a few reasons why an invoice might not appear in Sage 50 UK. Some common troubleshooting steps below:

  • Is Zynk running?
  • Verify Zynk is running by viewing and refreshing the logs within Zynk or within Windows Task Scheduler. Note that Zynk is set to run twice a day as standard.
  • Does the supplier exist within Sage?
  • If the supplier doesn't yet exist in Sage, the best way to get the invoice through would be to create the supplier in Sage with the data matching Yooz.
  • Is the reference field too long?
  • Transaction references in Sage 50 have a character limit of 30 characters. If the reference (Document No) in Yooz is over 30 characters the invoice will not get sent to Sage 50.
  • Is Zynk able to get into Sage?
  • Verify your Zynk instance's connection to Sage by opening up the connection in Zynk's connection manager and then try finishing the Sage connection. This will tell you if Zynk can connect to Sage or not.

My invoice is not showing as paid in Yooz

The main reason an invoice would show as paid in Sage and unpaid in Yooz is because something is blocking Zynk from processing the data. A common reason for this is because the invoice in question has been re-raised manually within Sage 50. This could be due to something being wrong in Yooz and then corrected in Sage. Zynk will not recognise that they are related, because it is now a different invoice.

My supplier/nominal data isn't in Yooz

The schedule to synchronise master data is done at midnight once a day. If the supplier has been created within the day it will not synchronise until it reaches the scheduled time.

Failing that, it could be another problem with that supplier itself. To force a synchronisation of that specific data, modify it within Sage. This could be as simple as adding a character to a notes field. This will flag the modified check within Zynk and if all is working correctly it will pull the next evening.

No reports come from my integration

When your integration is initially set up, you should be asked for an email for integration reports to go to. If you've never received an integration report please get in touch with the Solutions team at [email protected].

Note

Integration reports are only sent when an error occurs within your instance, if everything is running as intended then you shouldn't receive any reports as standard.

If the error occurs outside of Zynk, such as within the Yooz process - the software will not be able to report on this. In the case of an error within Yooz it should be forwarded to Yooz Support.

I've done the above and data still isn't there

If your data still doesn't appear, send an example to [email protected] and we can look into it for you.