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Frequently Asked Questions

Can I configure my solution to run more often?

You can configure Zynk to run however often that you deem necessary through Windows Task Scheduler. For more information regarding scheduling workflows, please refer to Managing Schedules.

Note

While workflows can be scheduled to run at any interval you choose, master data is still set to only run at midnight. If this needs to be changed, contact us on [email protected]

My invoice isn't in Sage 200

There are a few reasons why an invoice might not appear in Sage 200. Some common troubleshooting steps below:

  • Is Zynk running?
  • Verify Zynk is running by viewing and refreshing the logs within Zynk or within Windows Task Scheduler. Note that Zynk is set to run twice a day as standard.
  • Does the supplier exist within Sage?
  • If the supplier doesn't yet exist in Sage, the best way to get the invoice through would be to create the supplier in Sage with the data matching Yooz.
  • Is the reference field too long?
  • Transaction references in Sage 200 have a character limit of 20 characters. If the reference (Document No) in Yooz is over 20 characters the invoice will not get sent to Sage 200.
  • Is the Nominal Specification Valid?
  • See below for more information.
  • Is Zynk able to get into Sage?
  • Verify your Zynk instance's connection to Sage by opening up the connection in Zynk's connection manager and then try finishing the Sage connection. This will tell you if Zynk can connect to Sage or not.

My invoice is not showing as paid in Yooz

The main reason an invoice would show as paid in Sage and unpaid in Yooz is because something is blocking Zynk from processing the data. A common reason for this is because the invoice in question has been re-raised manually within Sage 200. This could be due to something being wrong in Yooz and then corrected in Sage. Zynk will not recognise that they are related, because it is now a different invoice.

My supplier/nominal data isn't in Yooz

The schedule to synchronise master data is done at midnight once a day. If the supplier has been created within the day it will not synchronise until it reaches the scheduled time.

Failing that, it could be another problem with that data itself. To force a synchronisation of that specific data, modify it within Sage. This could be as simple as adding a character to a notes field. This will flag the modified check within Zynk and if all is working correctly it will pull the next evening.

Invalid Nominal Specification

Sage 200 Nominal Codes need to be linked to Cost Codes and Projects in order to have an invoice successfully import with that data on it. For example, in the screenshot below:

Sage 200

If you wanted to import an invoice against Nominal Code 51, Cost Code SAL and Department ADM, the import would fail even though the all of that data exists in Sage 200.

The pieces of data themselves need to be linked together in Sage 200 so that they appear in one line. Such as:

Setup

Complete Example

Until this link has been created or a valid nominal specification is chosen in Yooz, the invoice will not import.

Zynk isn't able to get into Sage 200

If Zynk is showing an error stating Object Reference Not Set to an Instance of an Object when trying to connect to Sage 200 Professional, please refer to this article.